Frequently Asked Questions

From parking to check in, take a look at some of our most frequently asked questions before you arrive! If you have additional questions, feel free to chat with us or contact us.

1. Is there parking onsite and what is the cost?
Our property is 100% valet only and we offer unlimited in/out valet service for $25 per vehicle/day.

2. Does the property have a pool?
While our property does not have a pool on-site, select suites and penthouses have jetted tubs for guests to relax in. Additionally, we are located only a few blocks from Julia Davis park where paddle boats are available for rental from April through October.

3. Do you offer a shuttle service?
Yes, complimentary luxury shuttle service in our Mercedes vehicles is available to and from the Boise Airport and within a 4-mile radius from the hotel, based on availability. The shuttle service does not run continuously and is only available by appointment. Our shuttle service is suspended for the time being for the safety of our team members and guests. Please contact us at 208-227-0500 if we may be of assistance in transportation arrangements for your visit.

4. How do I schedule a shuttle?
You can pre-arrange a shuttle pick up by contacting the hotel at (208) 227-0500.

5. Is breakfast included in my stay?
We do not offer complimentary breakfast, however free pantry snacks are available at the front desk. Guests can also enjoy breakfast at Richard’s Restaurant on property and room service is available as well. Find out more about the top rated Richard’s Restaurant here.

6. What time is check in/out?
We welcome guests to check in beginning at 3:00 p.m., and check out should be completed by noon. Please contact the front desk at (208) 227-0500 to request early check-in and/or late check-out and our team will try our best to accommodate based on availability.

7. What is your pet policy?

We love our pet guests and look forward to welcoming them! Please let us know prior to your arrival if you are traveling with a pet and provide their name and size. Pet beds and bowls are available upon request. The pet fee is $75 per pet, per stay.