Frequently Asked Questions
From parking to check in, take a look at some of our most frequently asked questions before you arrive! If you have additional questions, feel free to chat with us or contact us.
1. Is there parking onsite and what is the cost?
Our property is 100% valet only and we offer unlimited in/out valet service for $30 per vehicle/day.
2. Do you have EV Chargers?
Yes, three complimentary Level 2 EV Chargers are available for on a first-come, first-served basis. While we can't guarantee a charge, our valet team does their best to rotate out guests' vehicles to ensure they charge up while you enjoy your stay.
3. Does the property have a pool?
While our property does not have a pool on-site, select suites and penthouses have jetted tubs for guests to relax in. Additionally, we are located only a few blocks from Julia Davis park where paddle boats are available for rental from April through October.
4. Do you offer a shuttle service?
Yes, complimentary luxury shuttle service in our Mercedes vehicles is available to and from the Boise Airport and within a 4-mile radius from the hotel, based on availability. The shuttle service does not run continuously and is only available by appointment. Please contact us at 208-227-0500 if we may be of assistance in transportation arrangements for your visit.
5. How do I schedule a shuttle?
You can pre-arrange a shuttle pick up by contacting the hotel at (208) 227-0500.
6. Do you offer a shuttle to and from BSU home football games?
Yes, on Boise State home game days, Inn at 500 Capitol offers complimentary shuttle service for hotel guests starting 1 hour before kickoff and ending 1 hour post-game. It's an easy way to get to the game and back to the hotel without worrying about parking or transportation. See a map of the shuttle drop-off and pick-up point near Albertsons Stadium here.
7. Is breakfast included in my stay?
We do not offer complimentary breakfast, however free pantry snacks are available at the front desk. Guests can also enjoy breakfast on property and room service is available as well.
8. What time is check in/out?
We welcome guests to check in beginning at 3:00 p.m., and check out should be completed by noon. Please contact the front desk at (208) 227-0500 to request early check-in and/or late check-out and our team will try our best to accommodate based on availability.
9. What is your pet policy?
We love our pet guests and look forward to welcoming them! Please let us know prior to your arrival if you are traveling with a pet and provide their name and size. Your $75 per stay fee opens the door for unforgettable memories for you and your pup. The fee includes the use of a plush dog bed, the use of stylish food and water bowls during your stay and a $5 donation to a local animal rescue made on your behalf.
10. What is your authorization policy?
A valid credit card and matching ID are required at time of arrival. This credit card will be authorized at the time of check-in for the full amount of the room, tax, and incidentals ($60 per night).
11. How do I make a Best Rate Guarantee Claim?
If you find a lower rate on Expedia or Booking.com after you have made a reservation with us directly online (https://www.innat500.com/) or by phone, you must file a claim within 24 hours of your initial reservation. Please be sure to click into the reservation booking engine on the site with the lower rate, often there are additional charges/fees that bring the rate to parity.
To place a claim, please contact the hotel directly and ask for the General Manager or Front Office Manager.
All claims must include:
- The rate reserved and confirmation number
- The lower rate found for the same hotel
- Room Type (example: Deluxe King)
- Reservation Dates
12. Where do I submit a Best Rate Guarantee Claim?
If you find a lower rate for the same room, let us know by calling the hotel directly and ask for the General Manger or Front Office Manager.
If the lower Rate qualifies (a $5 for more variance from your booked rate) we'll match the lower rate and give you an additional 10% off. Please be aware that sites often have additional fees/charges or membership requirements.
13. Do you have bike or car rentals onsite?
- Yes, we have complimentary cruiser bikes for our guests. They are first-come-first-serve and are subject to their availability.
- Rental vehicles are available via Go Rentals. See more info or rent a car on their website.
Boise State Football Shuttle FAQ
1. Is there a shuttle available for Boise State football games?
Yes! On Boise State home football game weekends, Inn at 500 Capitol offers a complimentary game day shuttle for our hotel guests. Skip parking, avoid post-game traffic and enjoy a stress-free ride to and from the stadium.
2. How do I schedule the Boise State game shuttle?
Simply contact the front desk at (298) 227-0500 before game day or at check-in to confirm availability. Because shuttle capacity is limited, we recommend scheduling your ride as early as possible.
3. Where does the shuttle drop guests off?
The shuttle drops guests at the Walgreens parking lot on Myrtle Street & Broadway. It's an easy 7-minute walk to the Albertsons Stadium entrance without navigating game day gridlock traffic.
4. When does the shuttle run?
On Boise State home game days, we’ll make continuous loops before and after the game:
Pre-game: Beginning approximately one hour before kickoff, the shuttle makes continuous loops from the hotel to the drop-off location.
Post-game: After the game ends, the shuttle returns in continuous loops for one hour to bring guests back to the hotel.
5. How close is Inn at 500 Capitol to Albertsons Stadium?
Inn at 500 Capitol is located less than two miles from Albertsons Stadium, making it one of downtown Boise's most convenient luxury hotels for game weekends. With the complimentary shuttle, you can leave your car behind and avoid stadium traffic altogether.
6. Why stay at Inn at 500 Capitol for Boise State football weekends?
Beyond game day transportation, guests enjoy complimentary wine or local beer upon arrival, spacious guest rooms, valet service, room service, luxury amenities and a walkable downtown location close to restaurants, shopping and entertainment.